Shipping policy

Shipping Policy – OkaNest

Last updated: September 11, 2026

Order processing

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped. Orders placed on weekends or public holidays begin processing on the next business day.

Shipping destinations & rates

We ship to the destinations and at the rates shown at checkout. Available shipping methods and their estimated delivery windows are displayed at checkout before you pay, based on your delivery address.

Estimated delivery

Delivery times vary by destination and shipping method. Estimated windows are shown at checkout. Once dispatched, most orders arrive within 7–15 business days depending on your location. These are estimates and not guaranteed dates; delays caused by carriers, customs or postal services are outside our control.

Tracking

A tracking number is emailed to you when your order leaves our warehouse. Tracking may take 24–48 hours to update after dispatch.

Duties, taxes and customs (international orders)

For orders shipped outside the United States, any import duties, taxes or customs fees levied by your country are the responsibility of the recipient. These charges are not included in the item price or shipping cost, and we cannot predict their amount.

Missing or delayed orders

If your tracking has not updated for more than 10 business days, or your order has not arrived within the estimated window, contact us at hello@okanest.com with your order number and we will investigate with the carrier.

Questions? Email hello@okanest.com.